Skip to main content

Effective: Date of click-wrap acceptance during owner signup

Turf Owner Service Agreement

This is a binding legal agreement. Please read it before accepting. By ticking the box that says “I have read and accept the Owner Service Agreement” during the owner signup flow on Turfgrass.in, you (the Owner) confirm you have read, understood, and agree to be bound by these terms.

See also the Terms of Service and Privacy Policy.

1. Parties

This Service Agreement (the “Agreement”) is entered into between:

SpentyAI — a sole proprietorship registered under the Madhya Pradesh Shops and Establishments Act, 1958 with registration number INDO260417SE002702, with its registered office at:

102, Midrise Street, M-27, SS Infinitus Phase 2-B, Lasudiya Mori, Indore — 452010, Madhya Pradesh, India

(hereinafter referred to as “SpentyAI”, “Platform”, “Turfgrass.in”, “we”, “us”, or “our”),

AND

The Owner — the person or entity that owns and/or lawfully operates the sports turf premises being listed on the Platform, and who accepts this Agreement by click-wrap during the owner signup flow on Turfgrass.in. The “Owner” may be any of the following (the list is illustrative, not exhaustive):

  • an individual or Hindu Undivided Family (HUF);
  • a sole proprietorship;
  • a partnership firm (whether registered or not under the Indian Partnership Act, 1932);
  • a limited liability partnership (LLP);
  • a private or public limited company (including a Section 8 not-for-profit company under the Companies Act, 2013);
  • a public charitable trust or private trust (whether registered under the Indian Trusts Act, 1882, the relevant State Public Trusts Act, or otherwise);
  • a society (registered under the Societies Registration Act, 1860 or the corresponding State legislation);
  • a cooperative society;
  • a sports club, association, or federation (whether incorporated, registered, or unincorporated);
  • an educational institution, residents’ welfare association, or other body corporate;
  • or any other person or legal entity lawfully entitled to operate a sports turf in India.

References in this Agreement to the “Owner” include the authorised signatory acting on behalf of the entity. Where the Owner is a non-individual entity (Trust, Society, Section 8 company, club, etc.), the authorised signatory accepting this Agreement represents and warrants that they have all necessary authority — by way of trust deed, society bye-laws, board resolution, governing-body resolution, or equivalent — to bind the entity.

The Owner is hereinafter referred to as the “Owner”, “you”, or “your”.

SpentyAI and the Owner are individually referred to as a “Party” and collectively as the “Parties”.

2. Definitions

“Platform” means the Turfgrass.in marketplace — the website at www.turfgrass.in, the Turfgrass.in iOS and Android mobile applications, the Turfgrass owner dashboard, and the Turfgrass Telegram bots, in each case as operated by SpentyAI.

“Turf” means the sports turf premises (including any associated facilities such as changing rooms, lighting, equipment, parking) owned and/or operated by the Owner and listed on the Platform.

“Listing” means the Owner’s published profile of the Turf on the Platform, including without limitation the turf name, address, photos, operating hours, pricing rules, sport types offered, and slot availability.

“Booking” means a confirmed reservation of a time slot at the Turf by a player (“Player”) through the Platform.

“Slot” means a specific bookable time window at the Turf (e.g. 7:00 PM to 8:00 PM on a given date).

“Owner Charges” means the per-hour or per-slot price set by the Owner for use of the Turf, exclusive of any Platform commission and exclusive of GST unless the Owner explicitly selects GST-inclusive pricing in the owner dashboard.

“Player” means an end user who books the Turf via the Platform.

“Payout” means the amount remitted by SpentyAI to the Owner in respect of completed Bookings, as further described in Section 7.

“Onboarding Documents” means the KYC and business documents specified in Annexure A or as otherwise requested by SpentyAI in its sole discretion.

3. Services Provided by the Platform

3.1 SpentyAI operates the Platform as a booking marketplace. The Platform’s sole role is to:

  1. display the Owner’s Listing to potential Players;
  2. accept Player bookings on Slots that the Owner has made available;
  3. collect payment from Players via the integrated payment gateway (currently PayU);
  4. communicate Booking confirmations to the Owner; and
  5. remit Payouts to the Owner as set out in Section 7.

3.2 SpentyAI is not a turf operator. SpentyAI does not own, manage, maintain, supervise, staff, clean, or otherwise operate any Turf. SpentyAI has no role in the physical condition of the Turf, the safety of the premises, the conduct of Players at the Turf, the supply of equipment, the provision of refreshments, or any other aspect of the Owner’s business other than the booking and payment facilitation services expressly described in this Section 3.

3.3 SpentyAI provides the Platform on an “as-is” and “as-available ” basis. SpentyAI does not guarantee any minimum number of Bookings, any specific level of player traffic, or any particular search ranking for the Listing.

4. Owner Obligations and Representations

The Owner represents, warrants, and covenants on a continuing basis throughout the Term that:

4.1 The Owner owns the Turf or has the lawful right to operate it and to list it on the Platform, including all necessary permissions, licences, approvals, and consents from landlords, local authorities, sports federations, and any other competent body.

4.2 The Owner shall maintain the Turf in a safe, hygienic, and playable condition at all times, including but not limited to: playing surface integrity; lighting, drainage, and ventilation; perimeter netting, fencing, and any safety equipment; changing rooms, washrooms, and drinking water (where advertised); parking access (where advertised); first-aid availability; fire safety and emergency egress.

4.3 The Owner is solely and exclusively responsible for:

  • the physical condition of the Turf;
  • the safety and well-being of Players and any other persons present at the Turf;
  • any injury, illness, death, theft, loss, or damage to property arising at, in connection with, or as a consequence of activity at the Turf, irrespective of whether the Booking was made through the Platform; and
  • compliance with all applicable laws including but not limited to municipal regulations, fire safety regulations, building codes, food and water safety regulations (if applicable), and labour laws for any staff employed at the Turf.

4.4 The Owner shall honour every Booking confirmed through the Platform. The Owner shall not refuse entry to any Player who holds a valid Booking, except where the Player presents a clear and immediate safety or security risk.

4.5 The Owner shall respond to communications from SpentyAI (including via email and the Telegram owner bot) within a reasonable time, and shall keep its dashboard, contact details, and bank/UPI details accurate and up to date at all times.

4.6 The Owner shall not upload or display on the Platform any content (including photographs, descriptions, or pricing) that is false, misleading, infringing of third-party intellectual property, defamatory, obscene, or otherwise unlawful.

4.7 All information submitted to the Platform — including KYC documents, business proofs, and pricing — is true, accurate, and complete.

5. KYC and Onboarding Documents

5.1 The Owner shall submit all Onboarding Documents listed in Annexure A before the Listing is made live on the Platform. The current list of Onboarding Documents includes, without limitation, Aadhaar, PAN, business proof (such as GST certificate, MSME registration, Shops & Establishments certificate, or equivalent), bank account or UPI proof, and photographs of the Turf.

5.2 SpentyAI reserves the right, at its sole discretion, to:

  • request additional documentation from the Owner at any time;
  • require the Owner to update or refresh any previously submitted document;
  • withhold approval of a Listing, or pause an already-live Listing, pending receipt and verification of any document; and
  • revise the list of required Onboarding Documents at any time as part of its policies, with such revised list being applicable to the Owner upon notification.

5.3 The Owner consents to SpentyAI verifying any submitted document against the issuing authority, third-party verification services, or public records.

5.4 If the Owner fails to submit any Onboarding Document (initial or supplementary) within the time period reasonably specified by SpentyAI, SpentyAI may suspend or refuse the Listing without liability.

6. Term and Renewal

6.1 Initial Term. This Agreement commences on the Effective Date and continues for an initial period of twelve (12) months (the “Initial Term”).

6.2 Auto-renewal. Upon expiry of the Initial Term, this Agreement shall automatically renew for successive twelve (12) month periods (each a “Renewal Term”, and together with the Initial Term, the “Term”) unless terminated in accordance with Section 13.

7. Pricing, Payouts, GST, and TDS

7.1 Owner Charges

The Owner sets the per-hour or per-slot Owner Charges for the Turf via the owner dashboard. The Owner may also configure dynamic pricing rules (different rates by day of week, time of day, or season). The Owner may revise Owner Charges at any time; the revised charges apply only to Bookings made after the revision is published in the dashboard.

7.2 Platform Commission

7.2.1 As of the Effective Date, SpentyAI charges zero (₹0) platform commission on Bookings. The Owner is entitled to one hundred percent (100%) of the Owner Charges, net of GST and Platform Fees as described in this Section 7.

7.2.2 SpentyAI reserves the right to introduce, modify, or revise a platform commission at any time at its sole discretion. Any such commission shall be charged in addition to the Owner Charges — i.e., the Player shall pay the commission as a separate line item over and above the Owner’s price, such that the Owner’s net revenue per Booking remains unaffected by the introduction of the commission.

7.2.3 SpentyAI shall notify the Owner of the introduction or modification of any platform commission by email sent to the Owner’s registered email address. No advance notice period is required, and the commission shall take effect on the date specified in such email.

7.3 GST — Owner is the supplier of record

7.3.1 Sports facility booking is a taxable supply under the CGST Act, 2017, classified under SAC 999652, attracting GST at the prevailing statutory rate of eighteen percent (18%). The Owner — and not SpentyAI — is the supplier of record for GST purposes on every Booking. Sports facility booking is not a notified service under Section 9(5) of the CGST Act, and therefore the reverse-charge mechanism does not apply to SpentyAI.

7.3.2 In the owner dashboard, the Owner shall elect one of two pricing modes for the Turf:

  • GST-Exclusive Pricing (default): the Owner Charges are exclusive of GST. The Platform shall display GST at the prevailing rate on top of the Owner Charges at checkout and collect the GST-inclusive total from the Player. The Owner shall receive a Payout equal to the Owner Charges plus the GST so collected, less applicable TCS, TDS, and Platform Fees.
  • GST-Inclusive Pricing: the Owner Charges are inclusive of GST. The Platform shall back-calculate the GST component from the Owner Charges and display it as a separate line item at checkout. The Owner shall receive a Payout equal to the full Owner Charges (i.e., inclusive of the GST component), less applicable TCS, TDS, and Platform Fees.

7.3.3 SpentyAI does not retain or remit the GST collected from the Player on the Owner’s behalf. The GST collected at checkout is passed through to the Owner as part of the Payout, and the Owner is solely and exclusively liable for: (a) being registered under the CGST Act where applicable; (b) filing GSTR-1, GSTR-3B, and other applicable returns; (c) paying the GST liability on each Booking to the appropriate Government authority; and (d) issuing tax invoices to Players in accordance with Rule 46 of the CGST Rules. SpentyAI will provide the Owner with a booking-by-booking statement alongside each Payout cycle to assist with this reconciliation; such assistance is provided without warranty and does not transfer any GST liability from the Owner to SpentyAI.

7.3.4 If the Owner is not GST-registered (for example, because the Owner’s aggregate turnover is below the threshold for compulsory registration under Section 22 of the CGST Act and the Owner does not qualify as a person liable to register under Section 24), the Owner shall promptly notify SpentyAI in writing in the owner dashboard. In such cases, the Platform will not add GST to the Player checkout, and the Owner Charges will be the full amount payable by the Player.

7.4 TCS under Section 52 of the CGST Act, 2017

7.4.1 SpentyAI is an “electronic commerce operator” under Section 2(45) of the CGST Act, 2017 and is required, under Section 52 of the same Act, to collect Tax at Source (“TCS”) at the rate of zero point five percent (0.5%) of the net value of taxable supplies made by the Owner through the Platform in each calendar month. The 0.5% is split as 0.25% CGST + 0.25% SGST for intra-state supplies, or 0.5% IGST for inter-state supplies (rates as notified by CBIC Notification No. 15/2024 – Central Tax dated 10 July 2024).

7.4.2 SpentyAI shall: (a) deduct TCS from the Owner’s settlement each month; (b) deposit the TCS with the Government by the 10th of the following month; and (c) file Form GSTR-8 monthly, reporting the Owner’s net taxable supplies and TCS deducted.

7.4.3 The TCS so deducted shall be reflected as a credit in the Owner’s electronic cash ledger on the GST portal and may be utilised by the Owner against the Owner’s output GST liability in their GSTR-3B.

7.5 TDS under Section 194-O of the Income-tax Act, 1961

7.5.1 In accordance with Section 194-O of the Income-tax Act, 1961 (as amended by the Finance (No. 2) Act, 2024 with effect from 1 October 2024), SpentyAI, as an e-commerce operator, is required to deduct tax at source (“TDS”) at the rate of zero point one percent (0.1%) on the gross amount of services facilitated for the Owner (as an e-commerce participant) through the Platform.

7.5.2 For Owners that are resident individuals or Hindu Undivided Families (“HUF”) and whose aggregate gross sales facilitated through the Platform in a financial year do not exceed Indian Rupees Five Lakhs (₹5,00,000), no TDS shall be deducted, provided the Owner has furnished a valid PAN and Aadhaar number to SpentyAI. The threshold does not apply to Owners that are partnerships, LLPs, companies, trusts, societies, Section 8 companies, cooperative societies, clubs, federations, HUF entities, educational institutions, or other bodies corporate.

7.5.3 The Owner shall furnish a valid PAN to SpentyAI as part of KYC. If the Owner fails to furnish a valid PAN, SpentyAI shall deduct TDS at the higher rate of five percent (5%) as prescribed under Section 206AA of the Income-tax Act, 1961.

7.5.4 SpentyAI shall deduct such TDS from the Payout payable to the Owner and deposit it with the Central Government by the 7th of the following month. SpentyAI shall file the quarterly Form 26Q return and issue the Owner a quarterly Form 16A within the statutory timelines. The TDS so deducted shall be reflected in the Owner’s Form 26AS / Annual Information Statement on the income-tax portal.

7.6 Payment Gateway Fees and Other Pass-through Charges

7.6.1 The Platform uses a third-party payment gateway (currently PayU) to collect payments from Players. The payment gateway charges a transaction fee (typically a percentage of the transaction value plus GST on such fee), as fixed by the gateway from time to time.

7.6.2 Such payment gateway fees are pass-through charges. SpentyAI shall deduct the actual payment gateway fee incurred on each Booking from the Owner’s Payout. SpentyAI does not mark up payment gateway fees.

7.7 Payouts

7.7.1 SpentyAI shall remit Payouts to the Owner on a weekly basis at maximum (i.e., Payouts will be made at least once every seven (7) days, and may be made more frequently at SpentyAI’s discretion).

7.7.2 Each Payout shall consist of the gross GST-inclusive amount paid by Players for that period (Owner Charges + GST collected on the Owner’s behalf), less the following deductions in this order: (a) TCS deducted under Section 7.4; (b) TDS deducted under Section 7.5; (c) payment gateway fees under Section 7.6; (d) any platform commission introduced under Section 7.2 (and the GST on such commission, where applicable); and (e) any penalties or refunds owed by the Owner under Section 8. The GST so collected from Players is paid through to the Owner as part of the Payout; the Owner is responsible for remitting that GST to the Government in their own GST returns as set out in Section 7.3.3.

7.7.3 Payouts shall be made to the bank account or UPI ID provided by the Owner in the owner dashboard. The Owner is solely responsible for the accuracy of those details. SpentyAI is not liable for Payouts that fail or are misdirected due to incorrect Owner-provided banking information.

8. Cancellation, No-Show, and Refunds

8.1 Player Cancellations — Not Permitted

8.1.1 Once a Booking has been confirmed and payment has been received from the Player, the Booking is non-cancellable and non-refundable. Players cannot cancel a confirmed Booking through the Platform and shall not be entitled to any refund.

8.1.2 The Owner acknowledges this no-cancellation policy and shall not honour any cancellation or refund request received directly from a Player.

8.2 Owner-Initiated Cancellation — Strictly Prohibited

8.2.1 The Owner shall not cancel any confirmed Booking received through the Platform.

8.2.2 In the event that the Owner does cancel, refuse to honour, or otherwise fails to deliver a confirmed Booking, regardless of reason:

  • the Owner shall refund one hundred percent (100%) of the amount paid by the Player for that Booking, including all GST, gateway fees, and any commission components; and
  • the Owner shall additionally pay to SpentyAI a penalty equal to one hundred percent (100%) of the same amount as compensation for the disruption caused to the Player, brand harm to the Platform, and the cost of issuing the refund.

8.2.3 SpentyAI shall recover the refund amount and the penalty by deducting them from the Owner’s subsequent Payout(s). If no subsequent Payouts are due or pending, the amounts shall be invoiced to the Owner and shall be payable within seven (7) days of invoice date.

8.3 No-Show by Player

8.3.1 If a Player does not arrive at the Turf at the booked Slot (“No-Show”), the Owner is entitled to retain one hundred percent (100%) of the booking amount. No refund shall be provided to the Player.

8.4 Disputes

If a Player raises a complaint regarding a Booking (for example, alleging that the Turf was closed, unsafe, or grossly mis-described), SpentyAI may, at its sole discretion, investigate the complaint and determine the appropriate resolution. The Owner shall cooperate with such investigation. SpentyAI’s determination shall be final and binding for the purposes of refunds, penalties, and Payout adjustments under this Agreement.

9. Non-Exclusivity

This Agreement is non-exclusive. The Owner is free to list the same Turf on any other competing or non-competing platform, marketplace, or aggregator, and to accept direct bookings outside the Platform. SpentyAI does not require any exclusivity commitment from the Owner.

10. Limitation of Liability — Platform Has No Operational Liability

10.1 The Owner acknowledges and agrees that:

  • SpentyAI is a booking facilitator only;
  • SpentyAI has no operational involvement in the running, maintenance, supervision, staffing, safety, or condition of the Turf;
  • SpentyAI does not inspect, audit, or certify the Turf or its facilities; and
  • SpentyAI’s role is limited to publishing the Listing, accepting Bookings, processing payments, and remitting Payouts.

10.2 SpentyAI shall have no liability whatsoever, whether in contract, tort (including negligence), statute, or otherwise, for:

  • any injury, death, illness, or harm of any kind suffered by any Player, the Owner, the Owner’s staff, or any other person at, on, or in connection with the Turf;
  • any loss, theft, damage, or destruction of property (whether belonging to a Player, the Owner, or any third party) at, on, or in connection with the Turf;
  • the suitability, safety, cleanliness, or playability of the Turf;
  • the conduct of Players at the Turf, including but not limited to disputes among Players, harassment, or breach of the Turf’s house rules;
  • the Owner’s compliance or non-compliance with applicable laws and regulations;
  • any consequential, indirect, incidental, special, punitive, or exemplary damages of any kind; or
  • any loss of profit, loss of business, loss of revenue, loss of data, or loss of goodwill.

10.3 To the maximum extent permitted by applicable law, SpentyAI’s aggregate liability under or in connection with this Agreement, irrespective of cause of action, shall not exceed the total sum of platform fees (if any) actually received by SpentyAI from the Owner in the twelve (12) months immediately preceding the event giving rise to the claim. Where no platform fees have been received, SpentyAI’s aggregate liability shall be limited to Indian Rupees Ten Thousand (₹10,000).

11. Owner Indemnity

11.1 The Owner shall indemnify, defend, and hold harmless SpentyAI, its proprietor, employees, contractors, agents, and affiliates (collectively, “Indemnified Parties”) from and against any and all claims, damages, losses, costs, expenses (including reasonable legal fees), liabilities, judgments, fines, and settlements arising out of or in connection with:

  • the condition, operation, or use of the Turf;
  • any injury, death, illness, or property damage suffered by any Player or third party at the Turf;
  • any breach by the Owner of any representation, warranty, or covenant in this Agreement;
  • any breach by the Owner of any applicable law, including without limitation tax laws, labour laws, municipal regulations, or consumer protection laws;
  • any third-party claim that the content the Owner has uploaded to the Platform (including photographs, descriptions, the turf name, or sport markings) infringes intellectual property or other rights of such third party;
  • any non-payment by the Owner of GST or other taxes for which the Owner is statutorily liable; and
  • any owner-initiated cancellation of a Booking under Section 8.2.

11.2 The Owner’s indemnification obligations under this Section 11 shall survive termination or expiry of this Agreement.

12. Confidentiality

Each Party shall keep confidential all non-public business and technical information disclosed by the other Party in connection with this Agreement (including pricing structures, Player-level data, and Platform analytics). The Owner shall not share Player contact details obtained via the Platform with any third party for marketing or other purposes.

13. Suspension and Termination

13.1 Owner Self-Service Exit

13.1.1 The Owner may unilaterally exit the Platform at any time by selecting “Delist” or “Delete listing” from the owner dashboard. No notice period is required from the Owner.

13.1.2 On delisting or deletion, the Listing shall be removed from public view. The Owner shall continue to honour all Bookings already confirmed prior to such delisting/deletion.

13.2 Termination by SpentyAI

13.2.1 SpentyAI may suspend or terminate the Owner’s account, Listing, or this Agreement at any time, with or without cause, at its sole and absolute discretion. No prior notice period is required.

13.2.2 Without limiting the foregoing, SpentyAI may immediately suspend or terminate where:

  • the Owner has breached any provision of this Agreement;
  • the Owner has misrepresented any information or document to the Platform;
  • the Owner has been the subject of multiple Player complaints;
  • the Owner is suspected of fraud, money laundering, or any other unlawful activity;
  • SpentyAI is required to do so by law, court order, or regulator;
  • SpentyAI determines, in its sole judgement, that continued listing of the Turf is incompatible with the Platform’s quality, safety, or brand standards.

13.3 Effect of Termination

13.3.1 On termination for any reason:

  • the Owner’s Listing shall be removed from the Platform;
  • any Bookings already confirmed and not yet served shall be either honoured or refunded under Section 8.2 (if the Owner is unable or unwilling to honour them);
  • SpentyAI shall remit any pending Payouts owed to the Owner, after deducting all amounts owed by the Owner to SpentyAI under this Agreement; and
  • Sections 7 (insofar as they relate to settlement of pending Payouts), 8, 10, 11, 12, 14, 15, and this Section 13.3 shall survive termination.

13.4 Auto-Renewal Cessation

If either Party wishes the Agreement not to renew at the end of the Initial Term or any Renewal Term, that Party shall give written notice (email being sufficient) to the other Party at least thirty (30) days before the end of the then-current term, in which case this Agreement shall expire at the end of such term without further obligation other than the surviving provisions in Section 13.3.

14. Data, Privacy, and the DPDP Act 2023

14.1 SpentyAI’s collection and use of personal data is governed by its Privacy Policy and by the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

14.2 In respect of any Player personal data made available to the Owner through the Platform (such as the Player’s first name, phone number for booking confirmation, or booking ID), the Owner shall:

  • use such data solely for the purpose of servicing the relevant Booking;
  • not retain such data beyond the period strictly necessary to service the Booking and meet record-keeping obligations under applicable law;
  • not share such data with any third party (other than the Owner’s own staff servicing the Turf, who must be bound by equivalent confidentiality obligations);
  • not use such data for direct marketing, off-platform promotion, or any other purpose not directly related to the relevant Booking;
  • comply with all applicable obligations of a “Data Fiduciary” or “Data Processor” (as applicable) under the DPDP Act with respect to such data; and
  • co-operate with any Player request received via SpentyAI for access to, correction of, or deletion of, such Player’s personal data.

14.3 The Owner shall promptly notify SpentyAI in writing on becoming aware of any actual or suspected personal data breach involving Player data obtained through the Platform.

15. Intellectual Property

15.1 The Platform (including all software, databases, designs, logos, trademarks, copyrighted content, and the “Turfgrass.in” brand) is and shall remain the sole and exclusive property of SpentyAI. Nothing in this Agreement grants the Owner any right, title, or interest in the Platform other than the limited right to access and use the Platform during the Term solely for the purposes contemplated by this Agreement.

15.2 The Owner retains ownership of content the Owner uploads to the Platform (photographs, descriptions, the turf name and logo, etc.). The Owner hereby grants SpentyAI a worldwide, royalty-free, sublicensable, non-exclusive licence to use, reproduce, adapt, publish, display, and distribute such Owner content for the purposes of operating, marketing, and promoting the Platform (including in social media posts, in advertisements, and in app store listings). This licence shall continue for the Term and for a period of twelve (12) months thereafter, to allow the orderly removal of cached and archived content.

15.3 The Owner warrants that the Owner has all necessary rights, consents, and permissions in respect of any content the Owner uploads, and that such content does not infringe any third-party intellectual property, privacy, publicity, or other rights.

16. Force Majeure

Neither Party shall be liable for any failure to perform, or delay in performing, any obligation under this Agreement (other than payment obligations already accrued) caused by events beyond its reasonable control, including without limitation acts of God, war, terrorism, civil unrest, government action, pandemics, lockdowns, internet outages, payment gateway outages, or natural disasters (“Force Majeure Event”). The Party affected shall promptly notify the other and shall use commercially reasonable efforts to mitigate the effects of the Force Majeure Event.

17. Governing Law and Jurisdiction

17.1 This Agreement shall be governed by and construed in accordance with the laws of India.

17.2 Subject to Section 17.3, the courts at Indore, Madhya Pradesh shall have exclusive jurisdiction over any dispute arising out of or in connection with this Agreement.

17.3 Notwithstanding Section 17.2, either Party may apply to any court of competent jurisdiction for interim or injunctive relief.

18. Notices and Grievance Officer

18.1 Notices to SpentyAI shall be sent to [email protected] (owner support and disputes), with a copy (where reasonably feasible) to the Platform’s owner support channel on Telegram (@customer_support_turfgrass_bot).

18.2 Notices to the Owner shall be sent to the email address registered by the Owner in the owner dashboard.

18.3 Notices sent by email shall be deemed delivered on the date of transmission, absent any bounce-back or non-delivery notification.

18.4 Grievance Officer. In accordance with Rule 4(1) of the Consumer Protection (E-Commerce) Rules, 2020 and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer for SpentyAI (Turfgrass.in) is:

Name: Akshay Chouhan (Proprietor, SpentyAI)

Email: [email protected] (owner grievances) / [email protected] (escalations)

Phone: +91 92445 06820

Address: SpentyAI, 102, Midrise Street, M-27, SS Infinitus Phase 2-B, Lasudiya Mori, Indore — 452010, Madhya Pradesh, India.

Acknowledgement SLA: within forty-eight (48) hours of receipt.

Resolution SLA: within thirty (30) days of receipt.

19. Amendments to this Agreement

SpentyAI may modify, update, or revise this Agreement from time to time. SpentyAI shall notify the Owner of material changes by email to the Owner’s registered email address. The revised Agreement shall take effect on the date specified in such email, which shall not be earlier than the date of the email. The Owner’s continued use of the Platform after the effective date constitutes acceptance of the revised Agreement. If the Owner does not accept any revision, the Owner’s sole remedy is to delist via Section 13.1.

20. Miscellaneous

20.1 Entire Agreement. This Agreement (together with the Privacy Policy and any in-product policies referenced by this Agreement) constitutes the entire agreement between the Parties on its subject matter and supersedes all prior discussions and representations.

20.2 Severability. If any provision of this Agreement is held unenforceable, the remaining provisions shall continue in full force.

20.3 No Waiver. Failure or delay by either Party in enforcing any right under this Agreement shall not constitute a waiver of that right.

20.4 No Assignment by Owner. The Owner shall not assign or transfer any rights or obligations under this Agreement without SpentyAI’s prior written consent. SpentyAI may assign its rights and obligations to any successor entity, including any entity into which SpentyAI may convert (for example, from a sole proprietorship to a private limited company).

20.5 No Agency. Nothing in this Agreement creates any partnership, joint venture, employer-employee, principal-agent, or franchisor-franchisee relationship between the Parties. The Owner is and shall remain an independent business in respect of the Turf.

20.6 Counterparts and Electronic Acceptance. This Agreement is accepted electronically via the click-wrap mechanism described in Section 21. The Parties agree that such electronic acceptance is valid, binding, and enforceable under the Information Technology Act, 2000 and the Indian Contract Act, 1872.

21. Acceptance (Click-Wrap)

By ticking the box labelled “I have read and accept the Turfgrass.in Owner Service Agreement” during the owner signup flow on Turfgrass.in, the Owner:

  1. confirms that the Owner has read, understood, and agrees to be bound by every provision of this Agreement;
  2. confirms that the Owner has the legal capacity and authority to enter into this Agreement (and, where the Owner is signing on behalf of any entity — including without limitation a partnership, LLP, company, Section 8 not-for-profit company, public charitable trust, private trust, society, cooperative society, sports club, association, federation, HUF, educational institution, residents’ welfare association, or other body corporate — the signatory has all necessary authority under the entity’s constitutional documents (trust deed, society bye-laws, board / governing-body resolution, or equivalent) to bind that entity);
  3. confirms that all information provided to the Platform (including KYC documents, business proofs, banking details, and the Turf’s pricing and address) is true, accurate, and complete; and
  4. consents to receive notices and communications from SpentyAI by email and through the owner dashboard.

The click-wrap acceptance, together with the timestamp and IP address logged by the Platform at the moment of acceptance, shall constitute conclusive evidence of the Owner’s agreement to this Agreement.

Annexure A — Onboarding Documents Checklist

The following documents must be uploaded to the owner dashboard before a Listing can be approved and made live. SpentyAI may, at its sole discretion, request any additional documentation at any time.

  1. Identity proof of the Owner / Proprietor / Authorised Signatory: Aadhaar card (front and back) or Passport.
  2. PAN card of the Owner (or of the entity if the Owner is a partnership / LLP / company).
  3. Business proof, being one of:
    • GST registration certificate (if registered);
    • MSME / Udyam registration certificate; or
    • State Shops and Establishments certificate; or
    • Certificate of Incorporation (for companies) / Partnership Deed / LLP Agreement.
  4. Banking proof: cancelled cheque, bank statement (last three months), or UPI handle screenshot.
  5. Photos of the Turf: minimum four (4) photographs covering playing surface, entrance, lighting/nighttime view, and changing rooms or washrooms.
  6. Address proof of the Turf premises: lease agreement, ownership document, or municipal tax receipt.
  7. Any local permissions, licences, or NOCs that are statutorily required to operate a commercial sports facility at the address.

Questions about this agreement? Email [email protected].